Refund Policy
At hsdreamshop, customer satisfaction is important to us. This Refund Policy explains how refunds, returns, and replacements are handled to ensure a fair, transparent, and customer-friendly shopping experience.
Our Commitment to Fair Refunds
We are committed to resolving refund-related concerns professionally and fairly. Our goal is to ensure confidence and trust in every purchase made through our online store.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
The item received is damaged or defective
The wrong item was delivered
The product does not match its description
Refund Request Process
To request a refund, please contact our customer support team within a reasonable time of receiving your order. Kindly provide your order number and a clear description of the issue to help us process your request efficiently.
Returned items must be unused, in their original condition, and in original packaging unless the product arrived damaged or defective.
Refund Method & Timeframe
Approved refunds will be issued using the original payment method. Refund processing times may vary depending on your payment provider and typically take several business days after approval.
Non-Refundable Items
Certain items may not be eligible for refunds due to hygiene, safety, or promotional reasons unless they are faulty or incorrectly supplied.